Training for Service Providers

Speaker: Aida Juric

Title of Presentation: Assistance In All Languages

Duration: 90 minutes

Objectives of the Presentation:  

-         Identifying and assessing the language needs of your clients/patients

-         Working effectively with an interpreter

-         Ensuring competent interpretation

OUTLINE: 

·        About the speaker

·        Introduction: quick insight into the relationship between Provider, NES (Non-English Speaker), and Interpreter

·        Translation vs. interpretation

·        Why do we need interpreters: legal and professional issues?

·        Consequences of miscommunication

·        How to prevent miscommunication?

·        Video: Interpreting session with an untrained interpreter

Discussion

·        Bilingual does not equal good interpreter

Exercise

Discussion

·        Role Play: professional interpreting session

Discussion: positioning, eye contact, modes, accuracy, etc.

·        Handouts

·        Closing and evaluations.